Skills & Competencies for Nurse Supervisor - Phone Triage
Nurse Supervisor - Phone Triage job profile
Book a Demo and Receive a Sample Job ProfileJOB SUMMARY for Nurse Supervisor - Phone Triage
Supervises and coordinates activities of nursing personnel in a contact center.
JOB RESPONSIBILITIES for Nurse Supervisor - Phone Triage
Participates in planning work of assigned nurses. Ensures that patients' needs are met and evaluates nursing care provided over the phone. May provide direct patient care over the phone.
Nurse Supervisor - Phone Triage SALARY RANGE
BASE 50%
$101,128
TOTAL 50%
$106,256
Job Level
M01
Job Code
HC07000612
Education/Degree
Bachelor's Degree
Reports To
Manager or Head of a Unit/Department
Nurse Supervisor - Phone Triage Skills and Competencies List
9 general skills or competencies (Job family competencies) for Nurse Supervisor - Phone Triage
1
Job Family Competencies –
JCAHO
Proficiency Level -1
Level 1 Behaviors
(General Familiarity)
Lists the types of organizations and healthcare services that are accredited and certified by the JCAHO.
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Level 2 Behaviors
(Light Experience)
Uses monitoring tools in tracking JCAHO compliance to support quality, safety, and clinical improvements.
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Level 3 Behaviors
(Moderate Experience)
Works with accreditation officers in executing system-wide patient safety improvement programs.
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Level 4 Behaviors
(Extensive Experience)
Trains all staff on medical policy programs and compliance, including new and revised guidelines and requirements.
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Level 5 Behaviors
(Mastery)
Keeps current on regulatory and accreditation requirements to improve standard compliance and meet targeted outcomes.
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2
Job Family Competencies –
Case Management
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Names several intervention techniques and clinical services used in case management.
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Level 2 Behaviors
(Light Experience)
Updates clients' records to reflect their latest treatment procedures, condition, and progress.
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Level 3 Behaviors
(Moderate Experience)
Translates gathered data into a care plan that details the client's health objectives and healthcare options.
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Level 4 Behaviors
(Extensive Experience)
Recommends changes in the treatment plan or alternative steps when the expected treatment results are not obtained.
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Level 5 Behaviors
(Mastery)
Sets the process and metrics in evaluating the efficacy or impacts of the case management program on clients.
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3
Nurse Supervisor - Phone Triage
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Nurse Supervisor - Phone Triage
Proficiency Level - 4
5
Competency for -
Nurse Supervisor - Phone Triage
Proficiency Level - 5
10 soft skills or competencies (core competencies) for Nurse Supervisor - Phone Triage
1
Core Competencies –
Risk Management
Proficiency Level -1
Level 1 Behaviors
(General Familiarity)
Understands the practical concepts and processes of risk management.
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Level 2 Behaviors
(Light Experience)
Supports risk owners with management of operational risks, including but not limited to risk assessment, risk control, and risk monitoring.
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Level 3 Behaviors
(Moderate Experience)
Researches and suggests enhancements of risk management tools to improve efficiency.
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Level 4 Behaviors
(Extensive Experience)
Monitors the implementation of risk policies and programs to ensure consistency.
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Level 5 Behaviors
(Mastery)
Keeps abreast of market trends and their effect on internal risk management.
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2
Core Competencies –
Planning and Organizing
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Lists commonly used tools in workplace planning and organization.
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Level 2 Behaviors
(Light Experience)
Works with specific tools in prioritizing and allocating resources to ensure task accuracy.
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Level 3 Behaviors
(Moderate Experience)
Prepares schedules to plan, organize, and complete priorities promptly.
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Level 4 Behaviors
(Extensive Experience)
Sets short- and long-term objectives to organize team workload and improve efficiency.
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Level 5 Behaviors
(Mastery)
Leads the development of new techniques and strategies to drive effective planning and organization.
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3
Nurse Supervisor - Phone Triage
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Nurse Supervisor - Phone Triage
Proficiency Level - 4
5
Competency for -
Nurse Supervisor - Phone Triage
Proficiency Level - 5
Summary of Nurse Supervisor - Phone Triage skills and competencies
There are 0 hard skills for Nurse Supervisor - Phone Triage.
9 general skills for Nurse Supervisor - Phone Triage, JCAHO, Case Management, Patient Rights, etc.
10 soft skills for Nurse Supervisor - Phone Triage, Risk Management, Planning and Organizing, Coordination, etc.
While the list totals 19 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Nurse Supervisor - Phone Triage, he or she needs to be proficient in Risk Management, be proficient in Planning and Organizing, and be proficient in Coordination.
9 general skills for Nurse Supervisor - Phone Triage, JCAHO, Case Management, Patient Rights, etc.
10 soft skills for Nurse Supervisor - Phone Triage, Risk Management, Planning and Organizing, Coordination, etc.
While the list totals 19 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Nurse Supervisor - Phone Triage, he or she needs to be proficient in Risk Management, be proficient in Planning and Organizing, and be proficient in Coordination.
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